Best for detailed questions, return requests, and documents or photographs.
Phone
Use this number for urgent order or delivery assistance.
Location
Zanzibar, Tanzania
Our current online home-delivery service covers Zanzibar Urban/West Region.
How we can help
Contact our team about product information, account access, checkout, delivery addresses, payment status, order tracking, damaged or incorrect products, returns, refunds, privacy requests, or account deletion.
Information to include
For faster support, send your full name, the phone number or email used for the order, your order reference (for example, an EORD reference), and a short description of the issue. For a damaged, incorrect, or incomplete order, include clear photographs of the product, packaging, and delivery label where possible.
Payment safety
Zanmicro may ask for an order or payment reference to investigate a transaction. We will never ask for your mobile-money PIN, one-time password, or account password. Enter a mobile-money PIN only in the secure prompt displayed by your mobile network.
Response and records
Messages are reviewed on business days and answered as soon as reasonably possible. Some cases require us to confirm information with a delivery or payment provider. We may keep a record of your request and our response for customer service, dispute handling, security, accounting, and legal purposes as described in our Privacy Policy.