This policy explains how to request a return, exchange, replacement, or refund for a product purchased directly from Zanmicro. It does not limit any mandatory consumer right or remedy available under applicable law.
1. Damaged, defective, missing, or incorrect products
Contact us promptly if a product arrives damaged, is materially different from the item ordered, has missing parts, is not of acceptable quality, or does not work as reasonably expected. Where possible, report delivery damage, a missing item, or a wrong item within 48 hours of delivery so we can investigate quickly. A defect that could not reasonably be discovered during that period may still be reported afterward.
After assessment, an eligible claim may be resolved by repair, replacement, exchange, price reduction, or refund, depending on the product, availability, seriousness of the problem, and applicable law. Zanmicro covers reasonable return arrangements for a verified defective, damaged, missing, or incorrect item.
2. Change-of-mind returns
You may request a change-of-mind return within 7 calendar days after delivery. The product must be unused, unworn, unwashed, complete, and in resalable condition with its original packaging, seals, labels, manuals, accessories, and any free items. Proof of purchase is required. Approval is subject to inspection and any non-excludable right under applicable law.
For an approved change-of-mind return, the customer is responsible for safe return transport and its cost unless Zanmicro agrees otherwise. The original delivery charge is normally not refundable because the delivery service has been completed.
3. Products normally excluded from change-of-mind returns
Unless defective, incorrectly supplied, or returnable by law, we normally cannot accept:
- opened personal-care, hygiene, cosmetic, health, or intimate products;
- perishable food or products with a short expiry period;
- customised, personalised, or made-to-order products;
- activated, downloaded, digital, gift-card, airtime, or voucher products;
- sealed media, software, or electronics where the seal was broken and safe resale or licence integrity cannot be assured;
- products damaged by misuse, accident, unauthorised repair, failure to follow instructions, or normal wear and tear; or
- clearance or final-sale products where the restriction was clearly disclosed before purchase.
4. Starting a return
Email info@zanmicro.com or call +255 772 758 195. Provide your name, phone number, order reference, product name, reason for the request, and clear photographs or video where relevant. Do not send a product before our team confirms the return instructions and destination.
5. Inspection
Returned products are inspected to confirm identity, condition, completeness, and the reported problem. We may reasonably test a product or consult the supplier or manufacturer. Inspection does not remove your statutory rights. If a change-of-mind product is returned incomplete, used, damaged, or not in resalable condition, the request may be declined or any lawful reduction may be explained to you.
6. Exchanges and replacements
An exchange or replacement depends on stock availability. If the selected replacement costs more, you must approve and pay the difference before release. If it costs less, the approved difference is refunded. If a suitable replacement is unavailable, we will offer another appropriate remedy, which may include a refund.
7. Refunds
Once a refund is approved, Zanmicro will initiate it within 7–14 business days. We normally refund to the original payment method unless another lawful method is agreed. The mobile network, bank, or payment provider may need additional processing time after we release the refund. We will provide a reference or confirmation where available.
For a verified defective, damaged, missing, or incorrect item, the approved refund includes the product price and any directly related delivery charge where required. A change-of-mind refund normally covers the returned product price only. We do not charge a restocking fee for a verified defective or incorrectly supplied product.
8. Cancelled or failed orders
If an order is cancelled before dispatch and payment has been received, an eligible refund will be initiated. If payment was deducted but the order was not marked paid, contact us with the order and transaction references so we can investigate. Never send your mobile-money PIN or one-time password.
9. Contact
Zanmicro, Zanzibar, Tanzania
Email: info@zanmicro.com
Phone: +255 772 758 195