1. Current delivery area
Zanmicro currently provides online order delivery in Zanzibar Urban/West Region. Only the delivery methods available for the address selected at checkout can be used. Delivery to other regions, store pickup, and mainland collection are not currently offered through online checkout unless they are expressly shown as available before an order is placed.
2. Delivery address
Please provide the recipient's name, active phone number, region, district, street, and enough location details for the delivery team to find the address. Review saved delivery information before submitting each order. You can choose to use your default delivery information or enter a different address during checkout.
Contact us immediately if an address needs to change. We will update it where possible before the order is packed or assigned for delivery. An address change after that point is not guaranteed and may change the delivery charge or estimated time.
3. Charges and estimates
The delivery charge and estimated delivery range are shown at checkout before payment. Charges may depend on the supported zone, order value, promotion, and operational conditions. We will not add a new delivery charge after checkout without your agreement.
Delivery estimates begin after successful payment and order confirmation, not when an unpaid order is first created. Weekends, public holidays, severe weather, access restrictions, network interruptions, high order volumes, or other events outside reasonable control may cause delay. We will use reasonable efforts to provide an update when a material delay becomes known.
4. Orders with several products
Products from different categories may be purchased in one delivery order. We normally prepare them together. If stock location, product size, safety, or another operational reason requires separate delivery, we will contact you before making a change that affects timing or cost.
5. Tracking and delivery contact
You can check order and payment status in your Zanmicro account. We may also contact the recipient using the supplied phone number to confirm directions, arrange the delivery, or report a delay. Keep the phone available and make sure a responsible person can receive the package.
6. Receiving an order
The recipient may be asked for the order reference and reasonable proof that they are authorised to receive the order. Before accepting, check the outside of the package for visible damage or tampering. Where practical, note any visible problem with the delivery person and contact Zanmicro promptly.
Delivery is complete when the package is handed to you, a person you authorised, or another recipient at the address whom you reasonably allowed to accept it. Do not share an order reference with a person you do not authorise to receive the order.
7. Failed delivery
If the address is incomplete, the recipient cannot be reached, access is not possible, or nobody authorised is available, we may return the package and contact you to arrange another attempt. A reasonable re-delivery charge may apply where the failure was caused by incorrect customer information or unavailability, but we will tell you the charge before arranging the next attempt.
8. Missing, damaged, or incorrect packages
Report an undelivered package, missing item, visible damage, or incorrect product as soon as possible. For damage, shortages, or wrong items, contact us within 48 hours of delivery where reasonably possible and keep the product, original packaging, labels, accessories, and proof of purchase. Photographs help us investigate. Your statutory rights are not reduced if a problem could not reasonably be discovered within that period.
9. Contact
For delivery help, contact info@zanmicro.com or +255 772 758 195 and include the order reference. Our location is Zanzibar, Tanzania.